Terms & Conditions – Baxley Group

Last updated: 26/01/2026

These Terms and Conditions apply to all work carried out by Baxley Group for our clients. By accepting a quotation or allowing work to begin, you agree to the terms outlined below.

1. Quotations

  • All quotations are valid for 30 days unless stated otherwise.

  • Quotes are based on the information available at the time of inspection.

  • Any additional work requested that is not included in the original quotation may be charged separately and agreed before proceeding.

2. Deposits & Booking Your Start Date

  • A deposit is required to secure a start date for your project.

  • Work will not be scheduled until the deposit has been received.

  • Deposits are non-refundable.

3. Jobs Over £5,000 – Progress Payment

For projects with a total value over £5,000:

  • A progress payment invoice must be paid before the start date.

  • This payment is required to allow for the purchase of materials, equipment, and preparation costs.

  • The remaining balance will be invoiced according to the agreed payment schedule or on completion of the works.

4. Payment Terms

  • All invoices must be paid by the due date stated on the invoice.

  • Final payment is due immediately upon completion unless otherwise agreed in writing.

  • Late payments may result in delays, suspension of work, or additional charges.

5. Cancellations & Delays

  • If you need to cancel or reschedule, please provide as much notice as possible.

  • Cancellations made at short notice may result in loss of deposit due to allocated labour and scheduling.

  • We are not responsible for delays caused by factors outside our control, including weather conditions, supplier delays, or access restrictions.

6. Access & Working Conditions

  • The customer must provide safe and reasonable access to the property during agreed working hours.

  • Work areas should be cleared where possible prior to our arrival.

  • We are not responsible for delays caused by restricted access or unsafe conditions.

7. Materials & Finishes

  • Unless stated otherwise, materials will be selected based on suitability, durability, and professional standards.

  • Colour choices and finishes must be confirmed before work begins.

  • We cannot be held responsible for slight variations in colour due to lighting, surface condition, or manufacturer batches.

8. Additional Work

  • Any work requested outside the original quotation will be discussed and priced separately.

  • Additional work will only be carried out once approved by the customer.

9. Care of Property

  • We take care to protect surrounding areas and furnishings.

  • While every effort is made to avoid damage, we cannot be held responsible for pre-existing issues such as cracked plaster, loose surfaces, or previously damaged areas that become apparent during preparation.

10. Completion & Snagging

  • Upon completion, customers are encouraged to inspect the work.

  • Any reasonable snagging items should be reported within 7 days so they can be addressed promptly.

11. Health & Safety

  • Baxley Group operates in line with current health and safety regulations.

  • Customers must ensure pets and children are kept clear of work areas for safety reasons.

12. Ownership of Materials

  • All materials remain the property of Baxley Group until full payment has been received.

13. Acceptance of Terms

By accepting a quotation, paying a deposit, or allowing work to commence, you confirm acceptance of these Terms & Conditions.